Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
10.8%
Average Response Time
3.9%
Solution Rate
11.1%
Average Ratings
49.5%
Customer Retention Rate
55%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Delivery process sucks

No resolution
Duduzile Gumede
Duduzile Gumede filed the complaint
12 January 2023
Well, Takealot courier guys have been having problems with delivering stuff to our homes. I understand and that we need to collect them at the nearest Police station. At the specific time. But then what I find it comply uncool is to go there and find nobody and wait and try to call the guy to ask where is he and what's going on but to find absolutely NOTHING. No call pick up, no respond to the messages, nothing. While it's is your second time going there but not finding him. Bare in mind I have to take a transport for me to get at the Police station. It's far from my home.

Tell me, what should one feel or do in this chase. Cause really now I don't think I would be able to go to back again to the police station.
Incident date: 12 January 2023
This complaint has been considered as not resolved.
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