Takealot - Delivery process sucks

Well, Takealot courier guys have been having problems with delivering stuff to our homes. I understand and that we need to collect them at the nearest Police station. At the specific time. But then what I find it comply uncool is to go there and find nobody and wait and try to call the guy to ask where is he and what's going on but to find absolutely NOTHING. No call pick up, no respond to the messages, nothing. While it's is your second time going there but not finding him. Bare in mind I have to take a transport for me to get at the Police station. It's far from my home.

Tell me, what should one feel or do in this chase. Cause really now I don't think I would be able to go to back again to the police station.