Takealot
Takealot
Online Business
Brand's performance
20.2
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
11.3%
Average Response Time
2.1%
Solution Rate
11.7%
Average Ratings
50.7%
Customer Retention Rate
53.3%
Category ranking
Online Business
1 Takealot 20.2
2 Superbalist 20
3 Jewlify 10
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Delivery not done

No resolution
Cynthia Mabena
Cynthia Mabena filed the complaint
21 October 2022
My order was shipped but never arrived. I have been waiting for over a week with the back and forth of notifications that the order is delated. The inconvenience of dealing with such incompetency is beyond me am so over takealot really. The order updated as delivered on the 19th signed by customer but I don't have the order it's the 21st already.
Incident date: 21 October 2022
This complaint has been considered as not resolved.
Complaint #196722
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