Takealot
Takealot
Brand's performance
19.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.2%
Average Response Time
3.6%
Solution Rate
12.8%
Average Ratings
45.2%
Customer Retention Rate
48.1%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Delivery complain

No resolution
Helena
Helena filed the complaint
4 June 2021
I have made an online order on the 2nd of June and the estimated delivery date was for Monday the 7th of June. I received a sms on Thursday the 3th June that the delivery will be on the next morning, Friday, 4th of June. . Although I was very happy to receive my parcel that soon, I was very disappointed that it didn’t came. I went to the tracking info and saw that it said that it was delivered and signed by me. Later in the evening I found the parcel on the paving outside my house. I tried to contact them, but couldn’t get through on the helpline.
I didn’t sign for the parcel and the box was damaged. Luckily my contents were unharmed.
This is not acceptable.
This complaint has a private attachment.
Incident date: 4 June 2021
This complaint has been considered as not resolved.
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