Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.3%
Average Response Time
2.1%
Solution Rate
11.9%
Average Ratings
50.7%
Customer Retention Rate
53.3%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Delivery

No resolution
Mash
Mash filed the complaint
11 October 2022
Morning

I would rely like to raise my concern with the delivery of my parcel. One item was delivered on Saturday and then the 2 items were suppose to be delivered today.

Saturday I gave the delivery guy 500 amount that is due for all the items. And today the guy is delivering the other 2items he wants 415 of which full amount was delivered and i paid the whole amount due.

I told the delivery guy that I gave the previous guy full amount then he called Vince hid manager, explain the story and Vince advised him to take back the parcel I and the delivery guy if i can speak to Vince because surely something is not right. Vince said he does not want to speak to me there is nothing to say toe, delivery guy must just come back and he asked the delivery guy if he was loed up in my house that he could not take the parcel and walk back to the tableview branch...

I feel that it is very irresponsible of a big company to have such mistakes.. I'm really not happy with the way Vince the manager was shouting to say he does not want to talk to me.

Please sort this mess because you guys have my 415 and the guy returned with my parcel. I feel scammed.
Incident date: 11 October 2022
This complaint has been considered as not resolved.
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