Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.5%
Average Response Time
2.1%
Solution Rate
11.9%
Average Ratings
50.7%
Customer Retention Rate
53.3%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Delivery

No resolution
John Greenway
John Greenway filed the complaint
26 August 2022
I placed an order on Wednesday 24/08/22 for delivery today Friday 26/08/22, received sms confirming delivery today, before 17h00. At 16h45 I got a sms to say they had tried to deliver, but I was not available. Phoned immediately, held on for 30 minutes, eventually hung up. I work at a police station, where there are 20+ people at any time, also, I did NOT leave my office at all, so they are lying about having tried to deliver. They have delivered 30 times before, so why the problem? Takealot used to by such a professional company, but lately they are the worst
Incident date: 26 August 2022
This complaint has been considered as not resolved.
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