Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

11.5%

Average Response Time

2.1%

Solution Rate

11.9%

Average Ratings

50.7%

Customer Retention Rate

53.3%

Category ranking

Online Business

1 Takealot 20.3

2 Superbalist 20

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Delivery

John Greenway filed the complaint

26 August 2022

I placed an order on Wednesday 24/08/22 for delivery today Friday 26/08/22, received sms confirming delivery today, before 17h00. At 16h45 I got a sms to say they had tried to deliver, but I was not available. Phoned immediately, held on for 30 minutes, eventually hung up. I work at a police station, where there are 20+ people at any time, also, I did NOT leave my office at all, so they are lying about having tried to deliver. They have delivered 30 times before, so why the problem? Takealot used to by such a professional company, but lately they are the worst

Incident date: 26 August 2022

This complaint has been considered as not resolved.

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