Takealot
Takealot
Online Business
Brand's performance
18.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
2.8%
Solution Rate
10.5%
Average Ratings
36%
Customer Retention Rate
60%
Category ranking
Online Business
1 Takealot 18.1
2 NetFlorist 10
3 Jewlify 10
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Delivery

No resolution
Bradwin
Bradwin filed the complaint
2 February 2022
Why does Takealot not call or message when the item is delivered? My status says I signed when the item was received but I haven't. Instead it was taken by another person. There must be a physical signature of the customer as anyone who takes does not sign anything.

This time frame of when a package is delivered between 08:00 - 17:00 needs to change. Give a more specific time.
Incident date: 2 February 2022
This complaint has been considered as not resolved.
Complaint #89522
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