Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

12.3%

Average Response Time

2.3%

Solution Rate

12.3%

Average Ratings

49.1%

Customer Retention Rate

72.7%

Category ranking

Online Business

1 Takealot 22.3

2 Jewlify 10

3 NetFlorist 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Deliveries

Johann Koekemoer filed the complaint

23 August 2022

Yesterday morning before 9am I ordered an item from Takelot it did not give me an option for picking up the item at one of their "pick up points" only delivery options. I chose the same day delivery for R90. Its now day 2 and still have not received the item. 2nd Day delivery is cheaper than same day.

Incident date: 22 August 2022

This complaint has been considered as not resolved.

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