Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.3%
Average Response Time
2.1%
Solution Rate
11.7%
Average Ratings
50.9%
Customer Retention Rate
54.5%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Delivered what was not ordered and refuse to fix it

No resolution
Khanyi
Khanyi filed the complaint
19 June 2022
I ordered phone hawae Nova 8I and they delivered cheap men perfume on the 5th of May. This was a gift for my aunt. I notified them on the 7th of May and tryed to get this to the office and they refused to accept my return . It was then canceled i had to log another one and now they are refusing to replace or refund me. Have concluded my return and stated i did not notify them within 7 days from delivery.
All i want is what i paid for or my R5899 back please. I dont know wjy such a big company would scam
Incident date: 7 May 2022
This complaint has been considered as not resolved.
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