Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

10.8%

Average Response Time

3.9%

Solution Rate

11.1%

Average Ratings

49.5%

Customer Retention Rate

55%

Category ranking

Online Business

1 Superbalist 33.3

2 Takealot 20.1

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Delayed delivery

Petronella Mabunda filed the complaint

15 October 2022

I placed an order on the 23rd or 24 of September, I was told that my order will be delivered on the 5th of October, but I waited the whole week, they kept on saying it's delayed. Until now, I still haven't received my order yet and I've learned that it's been canceled.

Incident date: 14 October 2022

This complaint has been considered as not resolved.

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