Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

10.5%

Average Response Time

2.9%

Solution Rate

11.1%

Average Ratings

30%

Customer Retention Rate

55.6%

Category ranking

Online Business

1 Takealot 17.1

2 NetFlorist 10

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Delayed delivery

N MOKGAWA filed the complaint

31 August 2022 (edited on 2 September 2022)

I am very worried about my order, because what I ordered I was suppose to receive it today but not notice that the date changer and time and I really need my passel I was suppose to use it tomorrow..now my passel has not been arrived I canceled my appointment today waiting for my delivery the whole day..bad service and poor communication, I am evn scared to order some things because it will take forever.

Incident date: 31 August 2022

This complaint has been considered as not resolved.

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