Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
10.8%
Average Response Time
2%
Solution Rate
11.5%
Average Ratings
50.7%
Customer Retention Rate
53.3%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Delayed delivery

Resolved
1/10
Penelope
Penelope filed the complaint
11 October 2022
I made an order on the 6th of October 2022 and it was supposed to delivered on the 10th of October 2022 but instead it got delayed after they realized they delivered it in a wrong courier facility! They said they can't locate my location and asked me to send it and I did together with coordinates and pictures to it's easy to identify but I still haven't gotten help,no update and no rescheduled dated! I need my things for my business and I need them ASAP otherwise they should just send me my money back!
Incident date: 11 October 2022
Penelope
Penelope rated the brand
23 October 2022

Telkom really doesn't know business! They just lack communication and honesty

This complaint was considered resolved.
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