Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

10.8%

Average Response Time

3.9%

Solution Rate

11.1%

Average Ratings

49.5%

Customer Retention Rate

55%

Category ranking

Online Business

1 Superbalist 33.3

2 Takealot 20.1

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Delay in delivery

Marilize Zwarts filed the complaint

4 July 2022

I placed and paid my order on the 27 June 2022.
I got a delivery date by Thu 7 July 2022
I was happy with this date because their is a birthday gift for my grandma's 80th
No I see they update thr delivery date to Thu 14 Jul 2022.
A 7 day waitimg period moved to 14 days.
The whole idea of ordering online is to het security on your oder.
Very unhappy with the delay.
Very frustrating.

Incident date: 4 July 2022

This complaint has been considered as not resolved.

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