Takealot - Damaged and contaminated product received

I am writing to express my extreme dissatisfaction and utter disgust regarding a product I purchased from your platform. This experience has left me questioning the level of quality control and care you apply to your products before dispatch.

On 23 November 2024, I ordered a pair of Nike sneakers through your website. The order was delivered today 26 November 2024, but to my shock and horror, the condition of the product was appalling.

The sneakers were soiled with what I can only assume to be rat urine.
Both sneakers were visibly damaged, with clear signs of gnawing from what appears to be a rat.
The box housing the sneakers contained rat droppings, further indicating severe negligence in your storage and handling processes.
This is not only unacceptable but also poses significant health risks to customers. It is evident that proper hygiene and storage protocols were not observed, which is deeply concerning for a platform of your scale and reputation.

As a loyal customer, I trusted Takealot to deliver quality goods in pristine condition. Unfortunately, this incident has severely shaken that trust as you have not only dissappointed my expectation but, you have also put my home and family's health at great risk.

I kindly demand the following:

I have taken photos and documented the condition of the product as it arrived.

Please advise on the next steps to process my complaint and refund.

Thank you for addressing this matter urgently.