Takealot
Takealot
Brand's performance
18.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.6%
Solution Rate
10.4%
Average Ratings
42.9%
Customer Retention Rate
46.4%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Credit & refunds

No resolution
Charles
Charles filed the complaint
18 July 2021
Good day

I'm a bit disappointed with Takealot, I ordered a watch strap which I paid in full plus delivery. The supplier made a mistake and sent the wrong strap, you as takealot did credit my account but only for the strap, where is the rest of the money or are you going to pay for the next delivery for free. The watch strap was R299 and with delivery it was R60. Now you sent me an email saying there is no available stock and you credited my account but only with the R299 and not the full amount of R359. Who's fault is this? The supplier sent the wrong item and yet I'm the client who's losing on the deal. Will you please fix this

Order number is
Order #90005464
Ordered 3 Jul 2021Paid 3 Jul 2021




Please get back to me on this matter

Charles Muller
Incident date: 15 July 2021
This complaint has been considered as not resolved.
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