Takealot - Collection driver

I've request for a faulty product to be returned which is the 2nd day I'm waiting on a driver to collect the product and have no luck with it. The day i received my parcel the gentleman was knocking and let me know here is a parcel for me. That is the way I remember things should be done. But with the collection of a faulty product I received a sms that they were here to collect but no one home which is a lie as they have my ph nr and I am home waiting on them to collect. I've ph the call centre according to them the driver was here and no one is home. So please takealot see to it that your drivers do they work properly as to knock on people's door or ph them when they collect a item. Twice now they say they were here which did not happen. Very unsatisfied with your drivers specifically those who collect items.