Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
10.8%
Average Response Time
3.9%
Solution Rate
11.1%
Average Ratings
49.5%
Customer Retention Rate
55%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Collection driver

No resolution
8/10
Angie
Angie filed the complaint
14 January 2023
I've request for a faulty product to be returned which is the 2nd day I'm waiting on a driver to collect the product and have no luck with it. The day i received my parcel the gentleman was knocking and let me know here is a parcel for me. That is the way I remember things should be done. But with the collection of a faulty product I received a sms that they were here to collect but no one home which is a lie as they have my ph nr and I am home waiting on them to collect. I've ph the call centre according to them the driver was here and no one is home. So please takealot see to it that your drivers do they work properly as to knock on people's door or ph them when they collect a item. Twice now they say they were here which did not happen. Very unsatisfied with your drivers specifically those who collect items.
Incident date: 13 January 2023
Angie
Angie rated the brand
30 March 2023

Good

This complaint has been considered as not resolved.
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