Takealot
Takealot
Online Business
Brand's performance
20.7
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.9%
Solution Rate
12%
Average Ratings
49.5%
Customer Retention Rate
55%
Category ranking
Online Business
1 Superbalist 33.3
2 Takealot 20.7
3 Jewlify 10
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Can't cancel order

No resolution
Sal
Sal filed the complaint
20 October 2022
I placed an order and later decided to cancel it due to cheaper price else where, the item was not yet shipped from the warehouse, upon reading takealot policy on making changes on an order number 3 states 'you can cancel an item in your order if it hasn't been shipped from the warehouse' , I called and requested to cancel and was denied that, wth??
Incident date: 20 October 2022
This complaint has been considered as not resolved.
Complaint #196322
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