Takealot
Takealot
Brand's performance
19.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.7%
Average Response Time
2.3%
Solution Rate
10.9%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Cannot purchased replacement blades for a P30 drone purchased on takealot

No resolution
Henk Boshoff
Henk Boshoff filed the complaint
20 October 2022
I recently purchased a P30 Drone from Takealot only to find out that Takealot do not stock replacement blades for this model. This is an unreasonable burden to put on a customer as blades are a common replacement part for drones and the drone is rendered completely useless without these replacements. Takealot doesn’t even recommend alternate platforms to purchase blades from.

Since I cannot replace the blades from a third party, I don’t have any connections or resources to source replacement blades, and I cannot refund my drone from Takealot as its blades were damaged due to user error and are not protected under warranty, I’m left with an unusable product a few weeks after purchase.
Incident date: 19 October 2022
This complaint has been considered as not resolved.
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