Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.3%
Average Response Time
2.1%
Solution Rate
11.7%
Average Ratings
50.9%
Customer Retention Rate
54.5%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Candle mold

No resolution
Kobus Esterhuysen
Kobus Esterhuysen filed the complaint
17 December 2022
I bought a candle mold on 14 Dec 22, Takelot del the incorrect mold. Needed mold to make candles in my business.
Takealot then pick up the incorrect stock 15 Dec 22 and I am awaiting correct stock. Takalot confirm del for 16 Dec 22 yet they do not turn up. Come an del on 17 Dec 22 but do not want to leave stock as incorrect stock not picked up as per there office. I show them proof as I have an sms and email proofing incorrect stock was collected on 15 Dec 2022. I have lost cust due to takealot admin an sms and e mail issues that created a problem.and there is no alternative plan from them. But I am a small business a little effort would have solved this issue.I did order the correct mold in time. You good at sending sms's try and work on your cust service as there is none.
This complaint has a private attachment.
Incident date: 17 December 2022
This complaint has been considered as not resolved.
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