Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

15.4%

Average Response Time

2.8%

Solution Rate

16.2%

Average Ratings

30.9%

Customer Retention Rate

54.5%

Category ranking

Online Business

1 Takealot 20.2

2 NetFlorist 10

3 Jewlify 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - Cancelled payment order

Likhona Thompson filed the complaint

15 August 2023

Any further info you can give us ...: I made a payment order for the USN Hypebolic Mass gH Vanilla 4kg and the USN TornadoShaker Military but today i’m getting a message saying that Takealot.com hasn’t received my payment for the USN Hyperbolic Mass gH Vanilla 4kg so they cancelled my Order.

Incident date: 15 August 2023

This complaint has been considered as not resolved.

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