Takealot
Takealot
Brand's performance
17.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
3.4%
Solution Rate
10.2%
Average Ratings
41.1%
Customer Retention Rate
42.9%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Broken scratch pad

No resolution
Michelle Coetzee
Michelle Coetzee filed the complaint
31 March 2021 (edited on11 July 2021)
I paid R1595.00 for my product and it was delivered with a broken wood corner! I am very disappointed with this and want you to send me a whole product without defects for the price I paid!
Cat scratch play pen was broken on delivery. I opened it and one corner was completely broken and fell in pieces lik rotten wood! Seeing that I paid so much this is not acceptable. I am very dissatisfied!!!
/ https://www.takealot.com/scratzme-rollin-royalty-scratching-post/plid32718127
Incident date: 31 March 2021
Michelle Coetzee
31 May 2021
I paid full price for a cat scratch play pen and got it broken!!! No one assist me after my complaint !! I am very disappointed and dissatisfied with takealot
This complaint has been considered as not resolved.
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