Takealot
Takealot
Brand's performance
19.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.8%
Solution Rate
11.8%
Average Ratings
45.9%
Customer Retention Rate
50%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Bestway 259cm x 170cm x 61cm steel frame pool

No resolution
salomina oberholzer
salomina oberholzer filed the complaint
15 January 2024
I am very disappointed with the purchase I made from Take A Lot.
I ordered Bestway 259cm x 170cm x 61cm Steel Frame Pool for R2449.00 that the status said it was in stock.
Upon delivery they delivered a pool cover that I did not order and no pool.
Now I was informed that I will be credited as there is no stock and that I need to order again.
Now the same pool cost R5800.00. So is the this the reason orders get cancelled is to let customer order the same item as there was an price increase.
I feel it is not fair customer service as at the time I ordered the pool it was in stock.
I am an loyal Take a lot customer but do not feel this is the way to treat your customers.
Incident date: 15 January 2024
This complaint has been considered as not resolved.
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