Takealot
Takealot
Brand's performance
19.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.2%
Average Response Time
3.6%
Solution Rate
12.8%
Average Ratings
45.2%
Customer Retention Rate
48.1%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Bad delivery times

Resolved
Nelis Rossouw
Nelis Rossouw filed the complaint
27 July 2022
I have ordered a phone via takealot and 2 covers payed (26/07/2022) early in the morning and selected next day delivery. They lied and say "Recipient wasn't available to take delivery, so we'll reschedule.". We have a camera that is looking at the gate and was looking the whole day and no one was even at our premises.

Takealot needs to correct this ASAP cause I diddn't choose next day delivery for nothing. Always when I order something from takealot I always have some sort of problem so from now on I might stay away from Takealot and get my phone elsewhere. Cheapest option is not always the best
Incident date: 27 July 2022
This complaint was considered resolved.
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