Takealot
Takealot
Online Business
Brand's performance
17.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.5%
Average Response Time
2.9%
Solution Rate
11.1%
Average Ratings
30%
Customer Retention Rate
55.6%
Category ranking
Online Business
1 Takealot 17.1
2 NetFlorist 10
3 Jewlify 10
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - Bad customer service

Awaiting reply
Sibusiso Hlatshwayo
Sibusiso Hlatshwayo filed the complaint
17 March 2025
They do not honor their guarantee on items. Logged a return some 2 weeks ago to exchange a faulty LED bulb, it's annoying!
Incident date: 14 March 2025
Sibusiso Hlatshwayo
Sibusiso Hlatshwayo is awaiting for brand response
Complaint #564025
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