Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

10.6%

Average Response Time

2.3%

Solution Rate

10.9%

Average Ratings

40.9%

Customer Retention Rate

63.6%

Category ranking

Online Business

1 Takealot 19.3

2 Jewlify 10

3 NetFlorist 10

+27 87 362 8000
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8001
[email protected]

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Takealot - [#28e-555-065f2] wrong sized received order number 89800018

Shameema Villiers filed the complaint

6 July 2021

I received my order yesterday but the zip lock bag says XL which I ordered but on the rain suit itself when i took it out says M on the rain suit. I would like this rain suit to be exchanged soonest please as this was not my fault and it is needed asap.

Incident date: 6 July 2021

This complaint has been considered as not resolved.

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