Takealot
Takealot
Brand's performance
19.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.7%
Average Response Time
2.3%
Solution Rate
10.9%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - 118532401 - my order was not delivered

No resolution
Khanyisa
Khanyisa filed the complaint
6 December 2022
My order was not delivered, on takelot app ot shows delivered and signed for by me. Which is false and fraudulent as I did not sign for nor received the goods. Upon delivering they sent me from pillar to post acknowledging the mistake was on their side, they claimed my contacts were wrong and also claimed they made the delivery to a wrong place, they said they'll resolve the matter and call me back which they did not do. They also claimed the delivery will happen before 5pm on the 6th of Decimber which also did not happen. Please advise what do I as a consumer do in the mist of such pathetic incompetent treatment?
Incident date: 6 December 2022
This complaint has been considered as not resolved.
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