Takealot
Takealot
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.4%
Average Response Time
3.9%
Solution Rate
12%
Average Ratings
49.5%
Customer Retention Rate
55%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
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Takealot - #115152972

No resolution
Sisanda Mbalenhle Mtshali
Sisanda Mtshali filed the complaint
20 October 2022
Delivery guy said I must come outside he already there when I arrived he was not there I called him he said I must wait for 3minutes I waited for that 3 minutes he didnt come end I went back to the house he called after 10 minuets and said he is outside i told him he made me wait he said so what because he has arrived is that the way to talk to a customer and was it wright for him to make me wait and on top of that disrespect me when I tell him why did he make me wait because he said he was outside I will never order again because your driver was disrespectful towards me hope next time he will learn to apologize when he is wrong
Incident date: 20 October 2022
This complaint has been considered as not resolved.
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