Takealot
Takealot
Brand's performance
19.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.7%
Average Response Time
2.3%
Solution Rate
10.9%
Average Ratings
40.9%
Customer Retention Rate
63.6%
Category ranking
  • +27 87 362 8000
  • 12th Floor, Takealot Building
    10 Rua Vasco Da Gama Plain
    Foreshore
    Cape Town
    8001
  • [email protected]
Is this your company? Click here

Takealot - 10 weeks and 50 calls and no one able to resolve my lost item

No resolution
10/10
Gerhard de Klerk
Gerhard Klerk filed the complaint
22 September 2022
I spent the last 10 weeks speaking to many people at Takealot to get my R6000 item returned to me which never happened!!

I told Takealot I don't want the item back anymore because it took 10 weeks to get sorted out and I just want my account credited, and today they asked me for my address because now they are refusing to pay me for the damage caused in stress, anxiety and many phone calls without anyone able to assist me to get this resolved.
Incident date: 22 September 2022
Gerhard de Klerk
Gerhard Klerk rated the brand
1 December 2022

They refunded me which I appreciate

This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.