Brand's performance
14.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
22.5%
Customer Retention Rate
50%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Pieter van Heerden
Pieter Heerden
18 November 2023
Resolved
5/10
Supersonic - Supersonic customer service non existent

Good Afternoon, I'm so over the Customer service of Supersonic they don't follow upon complaints I'm struggling with the connection to the internet that is more…

Resolved
5/10
Dees
Dees
15 August 2023
No resolution
1/10
Supersonic - Poor service

2 months with Supersonic FLTE subscription and it's been an absolute nightmare,with only 2 days of uninterrupted internet and now from the 11 August 2023 no internet…

No resolution
1/10
Sandisiwe Shongwe
Sandisiwe Shongwe
15 July 2023
No resolution
2/10
Supersonic - Incompetence of the supersonic team

Ticket # [SST170700] // Re: Supersonic FTTX (Pty) Ltd: Tax Invoice # INV-184383 // (New Comment) // Tamlin Jivan I am utterly unimpressed with the poor service…

No resolution
2/10
Herman
Herman
11 May 2023
No resolution
1/10
Supersonic - No service from supersonic

Call was logged more than a month ago. My issue of intermittent connectivity has not been solved. Assistance via the WhatsApp number is less than pathetic...non-existent.…

No resolution
1/10
Megan
Megan
25 March 2022
No resolution
1/10
Supersonic - Billing

In Oct 21, I contacted the accounts department to asked what was happening and they informed me that my account was in arrears. I paid the amount they told me was…

No resolution
1/10
Eraine
Eraine
4 November 2021
Resolved
1/10
Supersonic - Payment for an account I do not have

Since 26th August 2021. After cancellation debit order still being take off from my banking account and letters of none payment from supersonic as to payment for…

Resolved
1/10
Eraine
Eraine
2 November 2021
No resolution
1/10
Supersonic - Conduct an be coming

Supersonic keeps billing clients that have left them in August 2021. They don't do their work properly and are not trained to do the work they are being paid to…

No resolution
1/10
Eraine
Eraine
23 October 2021
No resolution
1/10
Supersonic - Still receiving messages of none payment after cancellation

Supersonic cancelled 26 August 2021. Still receiving messages of none payment after cancellation in August 2021. Router returned by them threw ram. Sms received…

No resolution
1/10
Eraine
Eraine
22 October 2021
Resolved
1/10
Supersonic - Cancellation department

After cancellation on the 26th August everything was paid and router returned via their arrangements. I just received sms to say my account has been suspended owing…

Resolved
1/10
Eraine
Eraine
28 September 2021
Resolved
1/10
Supersonic - Theft

After receiving a phone call and given the amount for collection of router R250.00 for cancellation of wi-fi. I received a statement. The statement has recall payment…

Resolved
1/10