On Tuesday 15th Feb around 11AM my internet service suddenly stopped. I contacted Supersoning so called "Super Smart Techi's" for support. After a 40 min call and numerous time reboots and checking of my router serial number, I was told there was an area outage and people are on the way to fix it. At 13h00 I called again to track progress and went through all the steps again even though I told then that earlier I was told there was an outage, after 20 mins they told me its an area outage and dropped the call.
On Wednesday 16th Feb I called again and when I asked the agent if the area outage was resolved as I still did not have any internet access, she told me that there was no outage. I replied "so they just told me that just to get rid of me? " the agent laughed at me and thought it was a joke.
Thursday 4 calls later I still had no internet. Friday morning 8h15 I get told that Vumatel terminated my line on Tuesday and they cant see a reason why and had been escalated. I was promised it will be fixed before the end of the day Friday 18 Feb. I have no faith it will be done as I have been lied to so many times.
Incident date: 15 February 2022
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