Brand's performance
16.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
Is this your company? Click here

Supersonic - Supersonic, horrific service

No resolution
Troy Kelmovitz
Troy Kelmovitz filed the complaint
3 May 2021
Applied to Supersonic for Fibre installation on the 23rd of March 2021. They emailed me saying it will take 14 working days 7 days later Vumatel installed the access box. 20 days later Supersonic delivered the router and then told us the access box is not activated. We been calling them everyday and everyday a new consultant says "we will send out a technical person in two days". To this day no one has come out nor helped us. Terrible terrible service.
This complaint has a private attachment.
Incident date: 3 May 2021
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.