Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

8.3%

Average Response Time

1.7%

Solution Rate

8.3%

Average Ratings

22.5%

Customer Retention Rate

50%

Category ranking

Mobile and Fixed Telecommunications

1 Mondo 31.5

2 Metrofibre 30

3 MiX Telematics 17

...

Supersonic13.6

MTN

0861 787 377
Building 15,
Constantia Office Park
c/o 14th Avenue and Hendrik Potgieter
Weltevredenpark
Roodepoort, Gauteng
[email protected]

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Supersonic - Still receiving messages of none payment after cancellation

Eraine filed the complaint

23 October 2021

Supersonic cancelled 26 August 2021. Still receiving messages of none payment after cancellation in August 2021. Router returned by them threw ram. Sms received from tgem for none payment and suspension after I cancelled in August

Incident date: 23 October 2021

Eraine rated the brand

13 December 2021

Very disappointed with Supersonic. Do not Handel cases to the satisfaction of the client. Pass quiere to different departments just to get rid of clients. Will never refer them to anybody like I did in the past. Very disgusted with Supersonic as a whole

Would you buy again? No

1/10

This complaint has been considered as not resolved.

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