Brand's performance
16.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Still receiving messages of none payment after cancellation

No resolution
1/10
Eraine
Eraine filed the complaint
23 October 2021
Supersonic cancelled 26 August 2021. Still receiving messages of none payment after cancellation in August 2021. Router returned by them threw ram. Sms received from tgem for none payment and suspension after I cancelled in August
Incident date: 23 October 2021
Eraine
Eraine rated the brand
13 December 2021

Very disappointed with Supersonic. Do not Handel cases to the satisfaction of the client. Pass quiere to different departments just to get rid of clients. Will never refer them to anybody like I did in the past. Very disgusted with Supersonic as a whole

This complaint has been considered as not resolved.
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