Brand's performance
16.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Stealing

No resolution
Anna Genis
Anna Genis filed the complaint
10 August 2022
The are taking debit orders for an account that was cancelled last year Feb 2021
After numerous emails to collect the router as per their instructions - this never happened
Only WHATSAP chat bot - I have to keep explaining everything over and over and include all my details every time - promises of a call back to resolve this - THIS NEVER HAPPENS !!
10 days now I have been trying - I can only be called at 13:00 as I am at work during the day
I need this resolved and my money refunded
Incident date: 10 August 2022
This complaint has been considered as not resolved.
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