Brand's performance
14.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
22.5%
Customer Retention Rate
50%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Slow internet

No resolution
Cor Swanepoel
Cor Swanepoel filed the complaint
26 October 2021
I pay for uncapped FLTE service. Lately I am receiving only 1-3 Mbps. I called the service centre, had to hold on for almost 30 minutes. The lady eventually opened a case no CRM:********** and sent me an email. She said send the results of a speed test. When I replied to the email, I got an email back to say that address was unattended. I'm not going to call again and hold for 30 minutes. Your service is terrible.
Incident date: 26 October 2021
This complaint has been considered as not resolved.
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