Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

10%

Customer Retention Rate

0%

Category ranking

Mobile and Fixed Telecommunications

1 Metrofibre 30

2 Mondo 21.5

3 MTN 17.5

...

Supersonic1.5

MTN

0861 787 377
Building 15,
Constantia Office Park
c/o 14th Avenue and Hendrik Potgieter
Weltevredenpark
Roodepoort, Gauteng
[email protected]

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Supersonic - Poor service

Berenese Sparks filed the complaint

27 November 2021

My wifi was cut, because according Supersonic I never paid my fees.
I have paid my monthly fee and top-ups on my Supersonic portal. I have send several emails with the proof of payment, but still no luck. I am so disappointed with the poor service I received.

Incident date: 26 November 2021

Berenese Sparks

21 December 2021

After I had to phone and spoke to three different consultants, my line was restored, with no official apology for cutting my wifi. I am not happy at all

This complaint has been considered as not resolved.

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