Brand's performance
16.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Poor service

No resolution
1/10
Dees
Dees filed the complaint
15 August 2023
2 months with Supersonic FLTE subscription and it's been an absolute nightmare,with only 2 days of uninterrupted internet and now from the 11 August 2023 no internet at all, no call backs no follow up.
Unacceptable service!!!
Incident date: 11 August 2023
Dees
30 August 2023
Cancellation processed
Dees
Dees rated the brand
9 November 2023

Pathetic

This complaint has been considered as not resolved.
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