Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 MTN 18.6
...
Supersonic1.5
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Pathetic connectivity

No resolution
Lithemba Ndimande
Lithemba Ndimande filed the complaint
27 May 2023
Good Day

One keeps on reporting poor connectivity but the matter is not given serious nor appropriate attention. I don’t knot if is because on my nationality or what but the service is pathetic and unbearable. Always the last resort or response is either that the tower was down or the matter has been escalated and it ends there without being resolved.

The download speed of 9.5 Mbps and 1.28 Mbps Upload at the maximum one can get during OFF PEAK hours.

This is stressing and pathetic
This complaint has a private attachment.
Incident date: 27 May 2023
This complaint has been considered as not resolved.
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