Brand's performance
16.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
Is this your company? Click here

Supersonic - Offline for 3 days

No resolution
Negus
Negus filed the complaint
13 April 2022
I woke up to a red light on my router. I call customer support they told me they will send someone , it was a sunday i understood. Monday they send someone who says it is the Base Note that is offline and MTN is looking into it. Until then i have to wait.

I work from home , it is my thirds day struggling with connectivity and they dont care and they are not even giving me any alternatives

The always double bill my account and the * FORBIDDEN * billing issue is not getting resolved. Useless "smart techies
is an understatement . Who is going to pay me for my 3 work lost days.
as for offline , are they going to credit me for the 4 days lost.
Incident date: 10 April 2022
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.