Supersonic - Offline for 3 days

I woke up to a red light on my router. I call customer support they told me they will send someone , it was a sunday i understood. Monday they send someone who says it is the Base Note that is offline and MTN is looking into it. Until then i have to wait.

I work from home , it is my thirds day struggling with connectivity and they dont care and they are not even giving me any alternatives

The always double bill my account and the * FORBIDDEN * billing issue is not getting resolved. Useless "smart techies
is an understatement . Who is going to pay me for my 3 work lost days.
as for offline , are they going to credit me for the 4 days lost.