Brand's performance
16.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Incorrect debit order amount

No resolution
Mbali Malungwane
Mbali Malungwane filed the complaint
25 August 2021
Supersonic, I recently upgraded on the 26 July from R199 (60G), to uncapped R999 and to my shock and dissapointment they have submitted a debit order of R1960 , tried calling now and the explaination i got was further confusing and left me more dissapointed and very unhappy, The matter is not resolved and was advised that they will give me a call back tomorrow. I need help as i cannot afford R1960 and have also requested to cancel. Can i also get a recording of the conversation on the 26 July 2021, as i didnt agree to pay R1960 instead of R999. I am so very dissapointed with Supersonic and would like to cancel my subcriptions with them immediately.
Incident date: 25 August 2021
This complaint has been considered as not resolved.
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