Brand's performance
16.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - I need an apology

No resolution
Berenese Sparks
Berenese Sparks filed the complaint
28 December 2021
My line was cut unfairly, for not paying a bill that was paid already in in October.
After much trouble and phone calls the the wifi was restored without an apology or an explanation..
I am not happy with this kind of treatment.
Supersonic let me down.
Incident date: 12 November 2021
This complaint has been considered as not resolved.
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