Brand's performance
15.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.7%
Average Response Time
1.5%
Solution Rate
9.1%
Average Ratings
30%
Customer Retention Rate
50%
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Delay in refund

No resolution
NAFISA TIGER
NAFISA TIGER filed the complaint
6 July 2022
I accidentally paid my rent money over to Supersonic on the 24th of June 2022. I have spoken to several agents who keeps lying by saying the refund will be done tomorrow. It is the 06th of July 2022 and just today I was advised that there is a problem. I cannot understand how staff can lie and keep me holding on the phone for more than 30 minutes, Just the airtime I have wasted in the past 9 days comes over to R 300.00 , When I request to speak to a manager they put me on hold and then drop the call. I furious and frustrated as I had to borrow money to pay my rent and now the person whom I borrowed from is waiting on his money. This has been dragging on and I don't know who else to believe any more. Just a few names of staff members who are liars
This complaint has a private attachment.
Incident date: 6 July 2022
This complaint has been considered as not resolved.
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