Brand's performance
16.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Deducting money for services not asked for

No resolution
Hendrik Labuschagne
Hendrik Labuschagne filed the complaint
22 November 2021
Ordered a 60gb LTE service. Not provided yet.
When ordered the bundle I specifically asked not to provide any other services than the date service, but even though the order is not even despatched yet they went ahead and subtracted an amount of R159 from my account. This service for assiting and technical service was not requested!
Please note that my order is not even provided yet!
Please also cancel my order as this type of service is not acceptable and I will persue other suppliers.
Also please acknowledge my cancellation and refund the debit order. Also insure and confirm that the order was cancelled and no other deductions will take effect regarding this.
Incident date: 22 November 2021
Hendrik Labuschagne
6 December 2021
STILL NO RESPONSE!!!!!!!!
Hendrik Labuschagne
20 December 2021
STILL NO REACTION AND ANOTHER PAYMENT WENT THROUGH!!!!!!
TOTALLY UNACCEPTABLE!!
Hendrik Labuschagne
17 January 2022
THIS IS ABSOLUTELY NOT ACCEPTABLE!!!
ANOTHER PAYMENT WENT OFF AND STILL NO RESPONSE!!!!!
WHAT ADDITIONAL STEPS CAN I TAKE!!!!!!!!!!
This complaint has been considered as not resolved.
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