Brand's performance
16.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Clawbacks & cancellation

No resolution
Lydia Mafatle
Lydia Mafatle filed the complaint
2 October 2023
The customer service with Supersonic is horrible. Earlier this year I logged a cancellation for my fibre line and to my surprise the supersonic month-to-month is just a lie and I am bided to stay with the line until 2024 September or pay of R2237.94.

This was not what is advertised online. They called me non stop and convinced me to reinstate my account, which I did. However, now my account has not been credited and it is already 4 months later.

How is it that Supersonic is advertising lies on their website saying the line is a month - to - month but when customers want to cancel we need to pay clawbacks etc.
This complaint has a private attachment.
Incident date: 2 October 2023
This complaint has been considered as not resolved.
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