Supersonic - Billing

In Oct 21, I contacted the accounts department to asked what was happening and they informed me that my account was in arrears.

I paid the amount they told me was due, according to them was Sep 21 and Oct 21 instalment, which was according to my calculations R2198,00. I paid more than was required. (I don’t know if it was interest). I had a debit order going off every month, so I don’t know what happened to the agreed arrangement.

At the end of Dec 21, it was discovered that my account was in arrears again. Previously, to that I had a problem that the debit orders were not going off my account. So subsequently arranged for a debit order to go off my account again. I paid what was due on the 11 Jan 22 R1099.00 and I was informed by Bantse Mosome that I can make a payment arrangement, for the 2 months which was outstanding and could be done over 6 months. The agreed instalment was R1404,17.

On the 31st of Jan 22, Supersonic Debited my account for R1404,17. Confirmation that the 3-debit order was in place and the agreement for the monthly payment arrangements. All good.

On the 25th of Feb 22, my phone goes off as if someone is trying to access my banking account via the money app for an amount of R2930, before I could decline, it disappears from my phone. I went onto my money app and found a supersonic had iniated a mandate debit order for R2930 on my debit account record. I did not approve this and did not give supersonic any authority to take that amount from my bank. I contacted my bank, and they could only reverse it once it had been taken off my bank account which I did on the 01 Mar 22.

On the 28 Feb 22, Supersonic debited my bank account for R1404,17, which if you look at the dates, was before I reversed the debit order and after the R2930 was debited. Now my question is if the full amount that I was in the arrears was R2930.00, but I had paid and extra amount on my monthly subscription of R305,17, surely, the total amount owing should have been R2930.00 – R305,17 = R2624,83. And also if you take R1099 x 2 = R2198.00. Either someone is making money of me, or the billings departments doesn’t know what they are doing.

On the 1st of Mar 22 another amount of R1404,17 was taken off my bank account. So, in 5 days, supersonic debited my account for a total amount of R5738,34.

When I phoned and asked about the money being taken from my account, I was informed that supersonic no longer does payment arrangements. If that was the case, how come my monthly instalments were still being deducted for the amount of R1404,17 instead of R1099,00, and if my arrears were taken off by an unauthorized debit order of R2930,00 surely, my debit order should have been R1099 wef 1 Mar 22.

I have cancelled my supersonic account and have been informed by Max at Supersonic that if I pay the monies which are owing, which according to supersonic is R1220,00 (again I don’t know where they get their figures from), then I can get my line for my new subscriber. However, in our discussion you informed me that the monthly instalment of R1099,00 must be paid, which takes my total to R1220,00 + R1099,00 = R2319,00. when I asked if this is correct you could not confirm.

Due to the urgency of the matter, I paid the amount of R2319,66 on 23 Mar 22. I was informed that if I pay the amount before the end of the month my line would be released to me, so that my new provider could have access and connect me.

On the 25th of March 22, my account was debited in error according to supersonic for amount R1465,00.

Therefore, in one month the following debit orders were deducted from my account:

Date Amount
25/02 R2930.00 this amount was debited without my authorisation
28/02 R1404.17 this amount was an agreed amount
01/03 R1404.17
23/03 R2319,66
R8058.00


I would like to have this matter sorted out ASAP, as I want to pay the amount and join my new subscriber. If you need to see the other discussion, I can forward them to you via email. I am wait for a statement from my bank which I will send to you as soon as I get it. In the meantime, I have sent you a screenshot of what I have paid so far, it looks like only Nov/Dec was outstanding.

I am disgusted that a huge company like Supersonic can just raid a person’s account by deducting debit orders. In one month, an amount of R8058.00 was paid to Supersonic by me. R5738,34 was debited and R2319,66 I paid to settle the account.

I have also sent an email to day on the 25 Mar 20 to request that my line be released before the 31 Mar 20 so that I can give it to my new subscriber.