Superbalist
Superbalist
Brand's performance
48.3
/100
Average
Average
Satisfaction Index over the past 12 months.
Response Rate
50%
Average Response Time
15%
Solution Rate
50%
Average Ratings
40%
Customer Retention Rate
100%
Category ranking
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Superbalist - Incomplete order and no response

No resolution
Marcelle Retief
Marcelle Retief filed the complaint
19 June 2021
I ordered 12 items from Superbalist, they only send 6 and notified me that my order is completed and successfully collected. A couple of thousand rand worth of items just haven’t been send. The support call centre is not working and there is no interest in responding on my emails.
Incident date: 19 June 2021
This complaint has been considered as not resolved.
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