Superbalist
Superbalist
Online Business
Brand's performance
20.0
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
0%
Solution Rate
16.7%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Online Business
1 Takealot 20.2
2 Superbalist 20
3 Jewlify 10
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Superbalist - Delayed delivery

No resolution
Nwabisa Mpukwana
Nwabisa Mpukwana filed the complaint
6 December 2022
I ordered items on the 25 of November, on Black Friday and they were supposed to be delivered on the 29th of November…. Till date I have not received my order and the customer service agents are not helpful at all. They keep reading what I already see on the app but no proper resolution! This is totally unacceptable!!!
Incident date: 25 November 2022
This complaint has been considered as not resolved.
Complaint #221722
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