Supabets - Supabets negligence

I withdrew R600 at 6:07 this morning using FNB Ewallet, at 8:35 I got a msg saying it has been paid to my ewallet but up until now there is nothing.
I phoned FNB they said it's not reflecting on their side I should phone Supabets. So I did I spoke to the withdrawal department the lady was super rude and snappy she said the money has already been paid to my account and saying I should give it a few minutes it will reflect just now that was at 13:10.
I'm still waiting...

And 3 days ago my Hubby deposited R81 into his account using capitec pay the money left his bank acc and but never went to His supabets account. Supabets keeps promising to credit the account but nothing...

I love playing on Supabets.co.za but this past few days we have had bad experiences with them.