Sun CIty - Demise of sun city

I am extremely disappointed in the attitude of security management at Sun City. I was assaulted by a guest at the Cabanas Restaurant. Security promised to evict the guest. I have just found out that the guest was never evicted. What happened to the no tolerance for violence policy at Sun City?Management were never available to address the incident that happened. I am extremely disappointed. The service levels at Sun City has dropped tremendously. I am still waiting since 9 am to have the matter resolved. It is now 2:30pm and still trying to get hold of the resort management. I am in disbelief, completely appalled.