Brand's performance
7.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
9.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Restaurants - Fast Food
1 Nando's 11.5
2 McDonalds 10
3 Pizza Hut 10
...
Steers7.2
Eating and dining
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Steers - Regret purchase from steers

No resolution
1/10
Stel
Stel filed the complaint
22 May 2024
I am contacting you with much disappointment to complain about the quality of your food.
I bought three Wacky Wednesday meals, two beef and one chicken.
I could not serve it to my family; the presentation was non-existent, contents were missing, and the quality of the food was poor.
We had old lettuce on the buns and three slices of gherkins.
I bought a large portion of chips for R39.90, but I received a medium-sized portion which seemed half-eaten.
I have pics to share.
This complaint has a private attachment.
Incident date: 22 May 2024
Stel
Stel rated the brand
20 August 2024

it was a very unpleasant experience

This complaint has been considered as not resolved.
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