Brand's performance
6.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.7%
Average Response Time
1.5%
Solution Rate
7.7%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Restaurants - Fast Food
1 Nando's 11.5
2 McDonalds 10
3 Pizza Hut 10
...
Steers6.3
Eating and dining
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Steers - No use steers app

No resolution
Sonja Vlooi
Sonja Vlooi filed the complaint
27 October 2021
I do not know WHY there is an app for steers and all the fancy customization filters IF THEY DON'T FOLLOW THE ORDER CORRECTLY. I have complained to steers Brits a few times as they get it wrong.

Also when I place an order online, I then phone them and go trough the order to make sure they do it correctly..... BUT STILL THEY GET IT WRONG. I can't remember the last time I had received an order from them that is actually correct.
Incident date: 27 October 2021
This complaint has been considered as not resolved.
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