Brand's performance
2.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
5.9%
Average Response Time
1.2%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Restaurants - Fast Food
1 Nando's 10
2 McDonalds 10
3 Pizza Hut 10
...
Steers2.3
Eating and dining
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Steers - Burnt food

No resolution
Linda Labuschagne
Linda Labuschagne filed the complaint
30 March 2022
I placed an online order to the value of R750 on 29 March. We were so disappointed firstly for placing order 16:58, receiving only 17:45. Secondly chips were burned brown, and due to late delivery, soggy as well. Two of the chips had creamy cheese sauce with hardly any bacon or onions on. Last but not least the burgers..... not flame grilled, but burned with a bitter after taste and blobs of mustard. All the food was cold and distasteful. You can imagine my disappointment while having a family "feast" with inedible Steers. Not good for promoting them in Fochville.
Incident date: 29 March 2022
This complaint has been considered as not resolved.
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